Shipping Policy

Processing Times Orders are typically processed within 1 week. During peak periods or new product launches, Pre - orders and Custom orders our processing may take longer, but we’ll always do our best to get your order on its way quickly.

Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and selected shipping method. Standard delivery within Australia usually takes 3–7 business days.

Order Tracking Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your parcel’s journey.

All items Currently sent Via Australia Post, This is Subject to change at any time by Loose Unit Australia at our own discretion but will always persist in achieving the most reliable and affordable shipping rates.

Lost or Delayed Parcels If your parcel is delayed or appears lost, please contact us. We’ll work with the carrier to resolve the issue. While we cannot control postal delays, we’ll always support you in finding a solution.

Returns & Exchanges

Eligibility: We accept exchanges on full‑priced items within 14 days of delivery. Items must be unworn, unwashed, and in original condition, with all tags attached and customer pays return shipping if you have changed your mind.

We except returns on all goods if they are found to be defective or damaged or do not last Warranty period, Please note items need to be returned to Loose Unit Adventure for an assessment prior to any issue of refund and if during assessment by our team it is determined that goods have not be used or cared for as per instruction Loose Unit Australia have the right to refuse replacement or refund 

How to Make a Return: To start a return, email us your receipt and reason for return. We’ll provide instructions and the return address. Return shipping costs are the responsibility of the customer unless the item is faulty.

Refunds: Once your return arrives and passes inspection, refunds are issued to your original payment method. Please allow 3–5 business days for processing.

Exchanges: If you’d like to swap an item for a different size or colour, let us know when you submit your return request. We’ll hold the replacement item for you if stock is available. Please note the replacement item will not be sent until original items has been returned and passed inspection. Return shipping cost is the responsibility of the Customer.

Faulty Items If you receive an item that’s damaged or faulty, contact us within 14 days of delivery with photos of the issue. We’ll organise a replacement or refund.

Kind regards,

The Loose Unit Adventure Team